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The Ultimate Staff: How to Say it, Solve it, and Get it Right, a 5-volume, easy-to-use and understand resource library designed to help dentists and staff improve systems, communication skills, patient services and organizational processes. Designed to help dentists and staff improve:
- Systems, including caring for new patients, scheduling, payment arrangements and recare
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Communication Skills
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Patient Services
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Organizational Processes
Included in The Ultimate Staff:
The Comprehensive New Patient Experience: From "Thank You for Calling" to "When Can We Start?"
Making Meeting Work: How to Get Great Results from Working On Your Business, Not Just In It
"Perfect" Payment Arrangements: Profit-Driven and Patient-Pleasing Guidelines to Ensure a Successful Outcome
Foolproof Appointment Scheduling: The 10 Things Every Staff Member Must Know and Say to Get it Done Right
The 1-2-3 of Remarkable Recare: How to Keep Patients Active, Motivated and Invested in their Oral Health
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